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Course Outline
Enrol
$2000.00 USD
(Classroom Training)
(Classroom Training)
$1200.00 USD
(Online Training Promotion)
(Online Training Promotion)
Code: 1015
Exam Code: C_TCRM20_70
60 Hours Course
Course Material Included: Yes
System Access: For 6 Months
Exam Code: C_TCRM20_70
60 Hours Course
Course Material Included: Yes
System Access: For 6 Months
Who Needs to Attend
Individuals who are involved in customer relationship and customer management in an ERP/SAP environment. Any one from a sales or customer relationship background can benefit from this training program.
Prerequisites
Knowledge of business processed related to customer relationship development or knowledge of basic concepts in CRM. SAP SD knowledge is a definite advantage.
SAP CRM
- Description
- What You Learn
- Course Outline
- Dates & Locations
In an environment where many companies have lost sight of the real meaning of customer relationship management (CRM), it is critical to remember what CRM is all about. It's about acquiring and retaining customers, improving customer loyalty, gaining customer insight and implementing customer-focused strategies. A true customer-centric enterprise software helps your company drive new growth, maintain competitive agility and attain operational excellence.
That's why SAP has introduced the CRM application. SAP has listened to the needs of customers for rapid adoption and user productivity, quick time to value and seamless best-practice operations between front and back-office.
That's why SAP has introduced the CRM application. SAP has listened to the needs of customers for rapid adoption and user productivity, quick time to value and seamless best-practice operations between front and back-office.
SAP CRM software has helped the best-run companies in more than 25 industries make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness, streamlining critical business processes beyond customer touch points and quickly adapting to changing business and customer needs.
CRM Software from SAP: Act Immediately. Grow Strategically. Without Compromise.
SAP offers CRM on-demand options that are easy-to-use, web-based and available on a subscription basis. With SAP, organizations can act immediately to improve sales, service, and marketing effectiveness while still keeping strategic options open and without compromising cost-effectiveness or user adoption.
SAP offers CRM on-demand options that are easy-to-use, web-based and available on a subscription basis. With SAP, organizations can act immediately to improve sales, service, and marketing effectiveness while still keeping strategic options open and without compromising cost-effectiveness or user adoption.
Schedule: Online and in-class sessions are held on weekends (unless specified), one day a week. Each session is 5 hours long. e.g. if your class is scheduled on a Saturday @ 9:00 am EST, your classes will be held every Saturday from 9:00 am to 2:00 pm EST. The start and end date of the batch is mentioned under the Dates & Locations tab.
CRM understanding and its concepts, applications and configuration capabilities in a business environment
CRM Overview and Architecture
CRM Fundamentals-I
- Business Partners
- Business Partners Types and Roles
- Business Partner Relationship
- Consistent BP Distribution
- Configuration Field Attributes
- Screen Configuration using VCT
- Additional Customization
- Organization Management
- CRM Organization Management and it’s advantages
- Elements of the Organization Model
- Organizational Data Determination
- Product Master
- Product Type and grouping
- Enhancing the product master
- Hierarchies, attributes, categories and set type
- Number Assignments
- Activity Management
- Type of Activity
- Basic Settings
- Monitoring Activities
- Sales Transactions
- Structure of Sales Transactions
- Inquiry and quotation
- Creating New Sales Transactions
- Creating Follow-up sales transactions
- Sales Order scenario CRM-R/3
CRM Fundamentals II
- Marketing Planning and Campaign Management
- Marketing Plans, campaign and promotions
- Creating and editing marketing projects
- Promotion planning and allocation scenarios
- Business Partner Segmentation
- Creating Attributes for business partner segmentation
- Maintaining Data Sources for segment builder
- Creating samples for large target groups
- Segment Builder
- Personalized Forms
- Creating Personalized emails
- Creating Personalized subject lines
- Creating personalized attachments
- Campaign Execution
- Execute campaign
- Lead Management
- Lead generation
- Lead qualification
- Mobile Sales and Service
- Field sales scenarios
- Mobile Application Studio (MAS)
- Mobile System Maintenance
- Internet Sales
- Product Catalogue
- Product Proposal
- IPC
- Territory Management
- Pricing· Billing
- Middle Ware-overview of CIC
No classes are currently scheduled for this course. Please visit later.
Suggested Follow-On Courses
Certifications Programs and Tracks
US/Canada Call: 1 877 711 7562/905 502 3477. International: Skype id - questlearnings
