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Course Outline
Enrol
$599.00 USD
(Online Training Promotion)
(Online Training Promotion)
Code: 6001
40 Hours Course
Course Material Included: No
Course Material: $150.00 USD
40 Hours Course
Course Material Included: No
Course Material: $150.00 USD
Who Needs to Attend
Individuals in careers that require IT knowledge outside of the formal IT job role, such as SMB office manager, technical sales roles or other non-technical roles that require understanding of computer repair issues may also find the validation of skills associated with the CompTIA Aplus (A+) credential to be valuable. This training would be beneficial for individuals looking for IT job positions such as; Help Desk Support, PC Technician, Remote Service Technician, Field Service Engineer, Senior Help Desk Support, Senior Computer Technician, Customer Support Manager or Network Technician.
Prerequisites
Basic end-user skills with Windows-based personal computer, who wish to begin a career in information technology.
CompTIA A+ Hardware
- Description
- What You Learn
- Course Outline
- Dates & Locations
Course Length: 6 days Certifications: A+ Number of Exams: 2
The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
In order to receive CompTIA A+ (2009 Edition) certification a candidate must pass two exams - CompTIA A+ Essentials (220-701) and CompTIA A+ Practical Application (220-702).
The CompTIA A+ Essentials (220-701) exam measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components.
The CompTIA A+ Practical Application (220-702) exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc.
Individuals in some non-technical roles such as student, sales personnel or small business office managers may also find the validation of skills associated with the CompTIA A+ credential to be valuable.
A+ certification from CompTIA is the most recognized and trusted certification for entry-level service technicians.
CompTIA A+ certification is an international, vendor-neutral certification that proves a technician's competency in installation, preventative maintenance, networking, security, and troubleshooting. CompTIA A+ certification also validates that technicians have excellent customer service and communication skills.
CompTIA A+ is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians.
- Network Theory
- Personal Computer Components
- Operating System Fundamentals
- PC Technician Professional Best Practices
- Installing and Configuring Peripheral Components
- Installing and Configuring System Components
- Troubleshooting System Components
- Installing and Configuring Operating Systems
- Maintaining and Troubleshooting Microsoft Windows
- Networking Technologies
- Installing and Managing Network Connections
- Supporting Laptops and Portable Computing Devices
- Supporting Printers and Scanners
- Personal Computer Security Concepts
CompTIA A+ Essentials (220-701)
The CompTIA A+ Essentials (220-701) examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components. Successful candidates will understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.
1.0 Hardware
1.1 Categorize storage devices and backup media
- FDD
- HDD
- Optical drives
- Removable storage
1.2 Explain motherboard components, types and features
- Form Factor
- I/O interfaces
- Memory slots
- Processor sockets
- Bus architecture
- Bus slots
- SATA, eSATA
- Contrast RAID (levels 0, 1, 5)
- Chipsets
- BIOS / CMOS / Firmware
- Riser card / daughterboard
1.3 Classify power supplies types and characteristics
- AC adapter
- ATX proprietary
- Voltage, wattage and capacity
- Voltage selector switch
- Pins (20, 24)
1.4 Explain the purpose and characteristics of CPUs and their features
- Identify CPU types
- Hyper threading
- Multi core
- Onchip cache
- Speed (real vs. actual)
- 32bit vs. 64 bit
1.5 Explain cooling methods and devices
- Heat sinks
- CPU and case fans
- Liquid cooling systems
- Thermal compound
1.6 Compare and contrast memory types, characteristics and their purpose
- Types
- Parity vs. Non-parity
- ECC vs. non-ECC
- Single sided vs. double sided
- Single channel vs. dual channel
- Speed
1.7 Distinguish between the different display devices and their characteristics
- Projectors, CRT and LCD
- LCD technologies
- Connector types
- Settings
1.8 Install and configure peripherals and input devices
- Mouse
- Keyboard
- Bar code reader
- Multimedia (e.g. web and digital cameras, MIDI, microphones)
- Biometric devices
- Touch screen
- KVM switch
1.9 Summarize the function and types of adapter cards
- Video
- Multimedia
- I/O
- Communications
1.10 Install, configure and optimize laptop components and features
- Expansion devices
- Communication connections
- Power and electrical input devices
- Input devices
1.11 Install and configure printers
- Differentiate between printer types
- Local vs. network printers
- Printer drivers (compatibility)
- Consumables
2.0 Troubleshooting, Repair and Maintenance
2.1 Given a scenario, explain the troubleshooting theory
- Identify the problem
- Establish a theory of probable cause (question the obvious)
- Test the theory to determine cause
- Establish a plan of action to resolve the problem and implement the solution
- Verify full system functionality and if applicable implement preventative measures
- Document findings, actions and outcomes
2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
- OS related symptoms
- Hardware related symptoms
- Use documentation and resources
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
- Manage print jobs
- Print spooler
- Printer properties and settings
- Print a test page
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
- Issues
- Methods
2.5 Given a scenario, integrate common preventative maintenance techniques
- Physical inspection
- Updates
- Scheduling preventative maintenance
- Use of appropriate repair tools and cleaning materials
- Power devices
- Ensuring proper environment
- Backup procedures
3.0 Operating Systems and Software
Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.
3.1 Compare and contrast the different Windows Operating Systems and their features
- Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit
3.2 Given a scenario, demonstrate proper use of user interfaces
- Windows Explorer
- My Computer
- Control Panel
- Command prompt utilities
- Run line utilities
- My Network Places
- Task bar / systray
- Administrative tools
- MMC
- Task Manager
- Start Menu
3.3 Explain the process and steps to install and configure the Windows OS
- File systems
- Directory structures
- Files
- Verification of hardware compatibility and minimum requirements
- Installation methods
- Operating system installation options
- Disk preparation order
- Device Manager
- User data migration – User State Migration Tool (USMT)
- Virtual memory
- Configure power management
- Demonstrate safe removal of peripherals
3.4 Explain the basics of boot sequences, methods and start-up utilities
- Disk boot order / device priority
- Boot options
4.0 Networking
4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols
- Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
- Bandwidth and latency
- Status indicators
- Protocols (TCP/IP, NETBIOS)
- Full-duplex, half-duplex
- Basics of workgroups and domains
- Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
- LAN / WAN
- Hub, switch and router
- Identify Virtual Private Networks (VPN)
- Basics class identification
4.2 Categorize network cables and connectors and their implementations
- Cables
- Connectors
4.3 Compare and contrast the different network types
- Broadband
- Dial-up
- Wireless
- Bluetooth
- Cellular
5.0 Security
5.1 Explain the basic principles of security concepts and technologies
- Encryption technologies
- Data wiping / hard drive destruction / hard drive recycling
- Software firewall
- Authentication technologies
- Basics of data sensitivity and data security
5.2 Summarize the following security features
- Wireless encryption
- Malicious software protection
- BIOS Security
- Password management / password complexity
- Locking workstation
- Biometrics
6.0 Operational Procedure
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
- ESD
- EMI
- RFI
- Electrical safety
- Material Safety Data Sheets (MSDS)
- Cable management
- Physical safety
- Environmental – consider proper disposal procedures
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
- Use proper language – avoid jargon, acronyms, slang
- Maintain a positive attitude
- Listen and do not interrupt a customer
- Be culturally sensitive
- Be on time
- Avoid distractions
- Dealing with a difficult customer or situation
- Set and meet expectations / timeline and communicate status with the customer
- Deal appropriately with customers confidential materials
CompTIA A+ Practical Application (220-702)
The CompTIA A+ Practical Application (220-702) exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc.
1.0 Hardware
1.1 Given a scenario, install, configure and maintain personal computer components
- Storage devices
- Motherboards
- Power supplies
- Processors
- Memory
- Adapter cards
- Cooling systems
1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components
- Storage devices
- Motherboards
- Power supplies
- Processors
- Memory
- Adapter cards
- Cooling systems
1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components
- Components of the LCD including inverter, screen and video card
- Hard drive and memory
- Disassemble processes for proper re-assembly
- Recognize internal laptop expansion slot types
- Upgrade wireless cards and video card
- Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers
1.4 Given a scenario, select and use the following tools
- Multimeter
- Power supply tester
- Specialty hardware / tools
- Cable testers
- Loop back plugs
- Anti-static pad and wrist strap
- Extension magnet
1.5 Given a scenario, detect and resolve common printer issues
- Symptoms
- Issue resolution
2.0 Operating Systems
Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.
2.1 Select the appropriate commands and options to troubleshoot and resolve problems
- MSCONFIG
- DIR
- CHKDSK (/f /r)
- EDIT
- COPY (/a /v /y)
- XCOPY
- FORMAT
- IPCONFIG (/all /release /renew)
- PING (-t –l)
- MD / CD / RD
- NET
- TRACERT
- NSLOOKUP
- [command name] /?
- SFC
2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)
- User file locations
- System file locations
- Fonts
- Temporary files
- Program files
- Offline files and folders
2.3 Given a scenario, select and use system utilities / tools and evaluate the results
- Disk management tools
- Disk Manager
- System monitor
- Administrative tools
- Devices Manager
- Task Manager
- System Information
- System restore
- Remote Desktop Protocol (Remote Desktop / Remote Assistance)
- Task Scheduler
- Regional settings and language settings
2.4 Evaluate and resolve common issues
- Operational Problems
- Error Messages and Conditions
3.0 Networking
3.1 Troubleshoot client-side connectivity issues using appropriate tools
- TCP/IP settings
- Characteristics of TCP/IP
- Mail protocol settings
- FTP settings
- Proxy settings
- Tools (use and interpret results)
- Secure connection protocols
- Firewall settings
3.2 Install and configure a small office home office (SOHO) network
- Connection types
- Basics of hardware and software firewall configuration
- Physical installation
4.0 Security
4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
- Use antivirus software
- Identify malware symptoms
- Quarantine infected systems
- Research malware types, symptoms and solutions (virus encyclopaedias)
- Remediate infected systems
- Update antivirus software
- Schedule scans
- Repair boot blocks
- Scan and removal techniques
- Educate end user
4.2 Implement security and troubleshoot common issues
Operating systems
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